- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Global Real Time Communication
- Regions
- us
- Down Index
- 35of 100
What to do
Check whether you use LiveKit Cloud Global Real Time Communication in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 45m it lasted.
Anything that failed between 2026-04-15 23:23 UTC and 2026-04-16 04:09 UTC may need a replay.Subscribe to LiveKit Cloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=livekit works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from LiveKit Cloud 7
- investigating
We are investigating reports of increased latencies in RoomService APIs in the US West region, specifically on CreateRoom, DeleteRoom, and UpdateRoomMetadata APIs.
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
We believe these elevated latencies began around 22:00 UTC. We have confirmed that only API requests in US-West should be impacted. The current list of impacted APIs appears to be CreateRoom, DeleteRoom, and UpdateRoomMetadata. We are working on mitigating the issue to return latencies back to normal.
provider
- identified
We continue to see the long Room API latencies which are now also impacting other regions. The latency increases appear to originate from a specific table in our distributed database. The issue has been escalated with the database vendor and we are working on a workaround for decreasing the API latencies. Other services are not impacted.
provider
- investigating
While applying a fix for the API latencies, we are temporarily seeing increased failure rates in RoomServices APIs, including CreateRoom, UpdateRoomMetadata, and DeleteRoom. We are actively working on mitigating this. Impact has been upgraded to major.
provider
- monitoring
Our fix is fully implemented and we are not seeing any more failures or high latencies of the RoomService APIs. We are continuing to monitor the issue. We did observe a period of 15 minutes with high API failures while mitigation steps were being applied.
provider
- resolved
This issue is now fully resolved. We will be posting a detailed RCA.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-1b0210b06c
Is LiveKit Cloud still down?
No, this incident was resolved 2026-04-16 04:09 UTC. For LiveKit Cloud's live state, see https://down.guide/livekit.
How long did it last?
4h 45m, from 2026-04-15 23:23 UTC to 2026-04-16 04:09 UTC, by the times LiveKit Cloud posted.
What was affected?
LiveKit Cloud named Global Real Time Communication in us.
What caused it?
LiveKit Cloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
LiveKit Cloud's official status page, https://status.livekit.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.