Sessions view not populating in the Cloud Dashboard

What to do

• Check whether you use LiveKit Cloud Cloud Dashboard (cloud.livekit.io). Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 18m it lasted.

  Anything that failed between 2026-08-03 15:30 UTC and 2026-08-03 19:48 UTC may need a replay.

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Updates from LiveKit Cloud 3

1. investigatingAug 3, 2026, 3:30 PM UTC

   We are currently investigating an issue where the sessions view does not populate in the Cloud Dashboard. This issue is specific to the dashboard display; all LiveKit services are operating normally and no sessions or sessions data are affected.

   provider

2. investigatingAug 3, 2026, 4:51 PM UTC

   We have traced the underlying issue to a backlog in our data pipeline, and we are continuing to investigate the root cause while working to clear the backlog. This data ingest delay results in the Sessions view returning no results for any time range ending at the current time, including all Quick Ranges options in the dashboard. As a temporary workaround, select "Custom range" and set the end time at least 30 minutes in the past to load your sessions. Real-time connectivity is not affected and no data has been lost.

   provider

3. resolvedAug 3, 2026, 7:48 PM UTC

   We have fixed the data pipeline delay and all sessions should be loading now in the Cloud Dashboard.

   provider

Corrections

None so far.

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