Agent session analytics displaying incorrect values in EU Central and India regions

What to do

• Check whether you use LiveKit Cloud India - Analytics Ingestion, Europe Central - Analytics Ingestion in eu, in. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 3m it lasted.

  Anything that failed between 2026-08-24 10:11 UTC and 2026-08-24 14:14 UTC may need a replay.

• Subscribe to LiveKit Cloud's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=livekit works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from LiveKit Cloud 3

1. monitoringAug 24, 2026, 10:11 AM UTC

   We identified an issue where agent session analytics in the Cloud dashboard displayed zero concurrent sessions, beginning late on August 21 (UTC). This was a reporting issue only — agent sessions, calls, and all real-time services in these regions operated normally throughout. Ingestion has been restored and we are backfilling historical analytics for the affected window; some charts may show incomplete history until this completes. We are monitoring while the backfill finishes.

   provider

2. monitoringAug 24, 2026, 1:55 PM UTC

   We are continuing to monitor while the historical data backfill completes, and will resolve this incident once all analytics for the affected window are fully restored.

   provider

3. resolvedAug 24, 2026, 2:14 PM UTC

   Agent session analytics in the Cloud dashboard have recovered and current data is reporting correctly for all affected projects. Some gaps may remain in historical data from the affected window (August 21–24 UTC); these will be backfilled.

   provider

Corrections

None so far.

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