Skip to main content
LiveKit Cloud

Investigating connection failure and SIP transfer error reports in US East

Degraded Lasted 31m · started · LiveKit Cloud's page

Level
confirmed
Worst impact
Degraded
Components
US East - Real Time Communication
Regions
us

What to do

  • Check whether you use LiveKit Cloud US East - Real Time Communication in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 31m it lasted.

    Anything that failed between 2026-06-18 17:09 UTC and 2026-06-18 17:40 UTC may need a replay.
  • Subscribe to LiveKit Cloud's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=livekit works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from LiveKit Cloud 3

  1. investigating

    We are currently investigating connection failure alerts in US East.

    provider

  2. monitoring

    US East has experienced a networking failure. Traffic was automatically rerouted away from US East within a minute and connection failure errors are back to baseline. The disruption started happening as of 16:47 UTC, and traffic was rerouted at 16:48. We are continuing to investigate and monitor SIP transfer errors.

    provider

  3. resolved

    TransferSIPParticipant for calls happening in US East required a manual intervention to redirect. That API is fully restored as of 17:18 UTC. We will follow up with a postmortem as soon as possible.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-a81cd48fbb

Is LiveKit Cloud still down?

No, this incident was resolved 2026-06-18 17:40 UTC. For LiveKit Cloud's live state, see https://down.guide/livekit.

How long did it last?

31m, from 2026-06-18 17:09 UTC to 2026-06-18 17:40 UTC, by the times LiveKit Cloud posted.

What was affected?

LiveKit Cloud named US East - Real Time Communication in us.

What caused it?

LiveKit Cloud hasn't published a root cause. If it does, it shows here.

Where does this come from?

LiveKit Cloud's official status page, https://status.livekit.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.