- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Cloud Dashboard (cloud.livekit.io), US West - Analytics Ingestion
- Regions
- us
- Down Index
- 34of 100
What to do
Check whether you use LiveKit Cloud Cloud Dashboard (cloud.livekit.io), US West - Analytics Ingestion in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 58m it lasted.
Anything that failed between 2026-09-15 12:31 UTC and 2026-09-15 15:30 UTC may need a replay.Subscribe to LiveKit Cloud's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=livekit works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from LiveKit Cloud 6
- investigating
We are investigating an issue where users may be unexpectedly signed out of the LiveKit Cloud dashboard and unable to sign back in.
provider
- investigating
We are continuing to investigate this issue affecting LiveKit Cloud dashboard, Analytic Services APIs and Billing APIs. Users may be unexpectedly signed out and unable to sign back in, and API requests may return 522 errors.
provider
- investigating
We are continuing to investigate this issue.
provider
- identified
We have identified the cause of the issue affecting the Cloud Dashboard and Analytics Services APIs, and recovery work is underway. Customers may continue to see errors accessing the Cloud Dashboard and Analytics Services APIs during this time. Room APIs, RTC APIs, and all other services remain healthy and unaffected. We have no indication of data loss from this incident. We will post another update as recovery progresses.
provider
- monitoring
A fix has been deployed as of 14:23 UTC, and access to the Cloud Dashboard and Analytics Services APIs is returning to normal. We are continuing to monitor before marking this resolved. Recovery may take a few additional minutes for some clients as the change fully propagates; retrying or reconnecting will restore access.
provider
- resolved
This incident has been resolved. Between 12:08 and 14:23 UTC, customers were unable to access the Cloud Dashboard and the Analytics Services APIs. The cause was a control plane failure in our last remaining legacy Kubernetes cluster, which took out a dependency of those services. Our user-facing services (RTC, SIP, and others) were unaffected, as they run redundantly across our modern clusters and have no dependency on the legacy cluster. We have no indication of data loss. Recovery took longer than we would like, as mitigation required working within the legacy cluster. Work was already underway to make the affected dependency redundant across our modern clusters, and that cluster is scheduled for decommissioning, which removes this class of failure. We will follow up with a postmortem.
provider
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Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-be4a642ded
Is LiveKit Cloud still down?
No, this incident was resolved 2026-09-15 15:30 UTC. For LiveKit Cloud's live state, see https://down.guide/livekit.
How long did it last?
2h 58m, from 2026-09-15 12:31 UTC to 2026-09-15 15:30 UTC, by the times LiveKit Cloud posted.
What was affected?
LiveKit Cloud named Cloud Dashboard (cloud.livekit.io), US West - Analytics Ingestion in us.
What caused it?
LiveKit Cloud hasn't published a root cause. If it does, it shows here.
Where does this come from?
LiveKit Cloud's official status page, https://status.livekit.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.