Visa clearing delayed for some customers.

What to do

• Check whether you use Marqeta Reporting & Analytics, Webhooks. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 18h 34m it lasted.

  Anything that failed between 2026-05-15 09:12 UTC and 2026-05-16 03:46 UTC may need a replay.

• Subscribe to Marqeta's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=marqeta works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Marqeta 4

1. investigatingMay 15, 2026, 9:12 AM UTC

   We receive 6 large files from Visa each day containing clearing for Marqeta customers. The last clearing file from the 14th of May has not yet been received from Visa. Impacted customers will have a lower number than normal of clearing webhooks and VSS reports particular to this file are delayed. We have reached out to Visa to understand what has happened, and to ensure the file is sent. Once the file has been received by Marqeta, it will be immediately processed and we will update this incident.

   provider

2. identifiedMay 15, 2026, 5:16 PM UTC

   Our technical teams have confirmed after engaging Visa that we have processed from our side all files sent so far from Visa. Marqeta is currently addressing a potential delay in the delivery of clearing files from the Visa network., While these files are now being ingested and prioritized through our systems to restore full data visibility, customers may experience temporary discrepancies in data reporting or reconciliation against VSS reports for the impacted date. We are closely monitoring the processing of files sent from Visa side to ensure all records are accurately reflected, We will provide a further update as soon as the processing is complete and data integrity is fully verified.

   provider

3. identifiedMay 15, 2026, 11:58 PM UTC

   Our teams have been actively monitoring file receipt and processing throughout the day, and we have confirmed that overall clearing volume today exceeds our previous day's totals, with most recent file processed at 14:35 PDT, We are also working to formally reconcile received data against the Visa network summary to provide full confirmation that all expected clearing activity has been recovered, and will provide a further update once reconciliation is complete. We sincerely apologize for any disruption this delay may have caused.

   provider

4. resolvedMay 16, 2026, 3:46 AM UTC

   We have successfully processed the final batch of clearing files. Following a thorough reconciliation against the Visa network summary, we can confirm that all expected clearing data is aligned and validated.

   provider

Corrections

None so far.

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