Misattributed SMS Verification Messages for Australian Cardholders

What to do

• Check whether you use Marqeta Digital Wallets & Tokenization in au. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 20h 28m it lasted.

  Anything that failed between 2026-07-02 05:11 UTC and 2026-07-03 01:39 UTC may need a replay.

• Subscribe to Marqeta's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=marqeta works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Marqeta 2

1. identifiedJul 2, 2026, 5:11 AM UTC

   Marqeta engineers are aware of an issue affecting SMS one-time passcode (OTP) messages sent to cardholders in Australia. Impacted messages are currently being delivered with an "Unverified" sender name instead of the program's normal sender ID. Please note that message delivery itself is not blocked, and cardholders are still successfully receiving and able to use their verification codes. We have identified the root cause as an issue with our upstream SMS provider and have escalated it to them for resolution. We are actively monitoring the situation and will provide an update as soon as more information becomes available.

   provider

2. resolvedJul 3, 2026, 1:39 AM UTC

   Marqeta's upstream SMS provider has resolved the formatting issue affecting cardholder messages in Australia. All SMS one-time passcode (OTP) messages are once again being delivered with their correct program sender IDs. Following a period of sustained monitoring, we have confirmed that this is now closed.

   provider

Corrections

None so far.

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