MQD and Diva Access issue

What to do

• Check whether you use Marqeta Reporting & Analytics, 3DS. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 19m it lasted.

  Anything that failed between 2026-07-31 17:19 UTC and 2026-07-31 18:38 UTC may need a replay.

• Subscribe to Marqeta's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=marqeta works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Marqeta 4

1. investigatingJul 31, 2026, 5:19 PM UTC

   Marqeta engineering team is investigating a service disruption affecting the Marqeta Dashboard and Diva. Our teams are actively working to mitigate the issue and restore full service.A follow-up notification with more detail will be sent within 30 minutes.

   provider

2. investigatingJul 31, 2026, 5:47 PM UTC

   Marqeta engineering is actively investigating a service disruption affecting database connectivity across multiple services, including the Marqeta Dashboard, Diva, and 3DS. Our teams are currently investigating underlying infrastructure and network-level issues. We have escalated the matter to service provider and are coordinating across engineering teams to restore service. Further updates will be provided as our investigation progresses.

   provider

3. identifiedJul 31, 2026, 6:04 PM UTC

   Our engineering team has identified the root cause of the service disruption affecting the Marqeta Dashboard, Diva, and 3DS. The issue originated from an infrastructure configuration that inadvertently restricted network connectivity for our production database environment. We are currently implementing a fix to restore the service . We apologize for the impact this has caused and will provide further updates as our restoration efforts conclude.

   provider

4. resolvedJul 31, 2026, 6:38 PM UTC

   Marqeta engineering teams have resolved the service disruption affecting the Marqeta Dashboard, Diva, and 3DS at 11:00 PDT. The root cause was an infrastructure configuration change that inadvertently restricted network connectivity for our production database environment, which has since been remediated. We have concluded performance monitoring to ensure long-term stability, and all services are now operational. We appreciate your patience as we worked to resolve this incident.

   provider

Corrections

None so far.

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