Intermittent Service disruptions affecting Visa "Click to Pay" API endpoints.

What to do

• Check whether your product depends on Marqeta. Check your stack

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• Confirm your retries, queues and scheduled jobs caught up after the 1d 8h it lasted.

  Anything that failed between 2026-09-15 18:06 UTC and 2026-09-17 02:18 UTC may need a replay.

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Updates from Marqeta 4

1. investigatingSep 15, 2026, 6:06 PM UTC

   We are currently investigating an Intermittent service disruption affecting the Visa "Click to Pay" service, which began at 10:07 AM PST. Our engineering team is actively collaborating with Visa to identify the root cause and restore full functionality as quickly as possible. We are monitoring the situation closely and will provide further updates as more information becomes available from Visa's side.

   provider

2. identifiedSep 15, 2026, 7:43 PM UTC

   We are actively in engagement with Visa to resolve the intermittent service disruptions affecting Visa's "Click to Pay" API endpoints via high priority case . Visa confirmed that this is due to an ongoing issue on their side. We are monitoring the service closely and will provide further updates as more information becomes available from Visa's side.

   provider

3. monitoringSep 16, 2026, 12:41 AM UTC

   We are continuing to monitor the intermittent service disruption affecting the Visa "Click to Pay" service, which began at approximately 10:07 AM PDT on September 15, 2026. Our engineering team has not observed any further disruption since 2:46 PM PT. We will continue to monitor for long-term stability and will follow up with our partner for a root cause on the underlying connectivity issue on their side.

   provider

4. resolvedSep 17, 2026, 2:18 AM UTC

   Following an extended monitoring period, our engineering team has confirmed continued long-term stability of the Visa "Click to Pay" service with no further abnormalities detected since the last observed disruption at 2:46 PM PT on September 15, 2026. The investigation lead an issue on Visa's side in load-handling limitation causing overloading. We will continue to work with Visa on a full root cause analysis and will share further findings as they become available. We thank our customers for their patience throughout this incident.

   provider

Corrections

None so far.

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