Visa Disputes Service Disruption

What to do

• Check whether you use Marqeta Risk & Disputes. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 34m it lasted.

  Anything that failed between 2026-10-24 16:01 UTC and 2026-10-24 18:35 UTC may need a replay.

• Subscribe to Marqeta's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=marqeta works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Marqeta 4

1. identifiedOct 24, 2026, 4:01 PM UTC

   On October 23, 2026. Marqeta currently experiencing an issue affecting Marqeta's Disputes services for Visa programs. Our connection to Visa's dispute systems is unavailable. Customers submitting dispute API calls for Visa will receive error responses, and chargeback submissions to Visa are affected until service is restored. The issue began follows the Visa planned maintenance window that was expected to conclude by 7:00 AM PT. Marqeta is in active, ongoing communication with Visa to restore access and get an updated recovery timeline. We will share another update as soon as Visa provides a recovery estimate, and we apologize for the disruption.

   provider

2. identifiedOct 24, 2026, 4:32 PM UTC

   On October 24, 2026. Marqeta experienced an issue impacting API connectivity for Marqeta customers utilizing Visa dispute services, which began following the conclusion of scheduled maintenance on Visa side. Our technical teams are actively coordinating with Visa to expedite a resolution. Further updates will be provided as soon as more information becomes available.

   provider

3. monitoringOct 24, 2026, 5:27 PM UTC

   On October 24, 2026 at 10:05 PT, we have successfully restored API authentication failures for Visa dispute services following joint troubleshooting with Visa representatives. Our technical teams have verified that core service operations are functioning normally. We are currently monitoring live API traffic and pod statuses to ensure long term stability. Further updates will be provided as normal operations are completely confirmed.

   provider

4. resolvedOct 24, 2026, 6:35 PM UTC

   The issue affecting API connectivity for Marqeta customers using Visa dispute services has been resolved. We verified that core service operations are functioning normally. We then monitored live API traffic and service health for long term stability, and all related Network Mandate updates have been completed. Thank you for your patience throughout this incident.

   provider

Corrections

None so far.

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