Users are unable to consistently sign In to Mural

What to do

• Check whether you use Mural Authentication. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 26m it lasted.

  Anything that failed between 2024-01-24 22:09 UTC and 2024-01-24 23:35 UTC may need a replay.

• Subscribe to Mural's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mural 3

1. investigatingJan 24, 2024, 10:09 PM UTC

   Users are experiencing an inconsistent experience signing in to Mural, resulting in different error messages being displayed or the Mural application failing to load. We know this is disrupting your use of Mural. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info: status.mural.co/

   provider

2. monitoringJan 24, 2024, 10:35 PM UTC

   We have identified the root cause of this issue and have already implemented a fix which seems to have stabilized the Mural application, as error messages are no longer being displayed. We will continue to monitor the app's behavior during the next hour to ensure our service is effectively restored. Please check our status page for the most up-to-date info: status.mural.co/

   provider

3. resolvedJan 24, 2024, 11:35 PM UTC

   The issue has been resolved and we have confirmed error messages have ceased to be displayed on the Mural application. We apologize for any inconveniences caused and appreciate your patience while we implemented a fix.

   provider

Corrections

None so far.

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