- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Exports
- Down Index
- 31of 100
What to do
Check whether you use Mural Exports. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 44m it lasted.
Anything that failed between 2022-12-05 20:27 UTC and 2022-12-05 22:12 UTC may need a replay.Subscribe to Mural's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Mural 4
- investigating
Exports of murals are taking longer than usual to process. We're investigating the issue and will restore normal service as quickly as possible. Please check our status page for the most up-to-date info 👉 status.mural.co/
provider
- identified
We believe the issue has been identified and our team is working on fixing it. We'll update this message as soon as we have more details.
provider
- monitoring
We've implemented a fix that should resolve the issue with PDF and PNG exports. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this. If you were impacted by this incident and were unable to export your mural, you will need to initiate the export again. Note that a side-effect of this incident is that mural thumbnails were not being generated correctly. If your mural is missing a thumbnail, you can correct this by opening your mural and editing it. This will trigger a new thumbnail to be generated.
provider
- resolved
The fix we implemented earlier has been successful in resolving the issue with exports and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-1e0cb3ef0b
Is Mural still down?
No, this incident was resolved 2022-12-05 22:12 UTC. For Mural's live state, see https://down.guide/mural.
How long did it last?
1h 44m, from 2022-12-05 20:27 UTC to 2022-12-05 22:12 UTC, by the times Mural posted.
What was affected?
Mural named Exports.
What caused it?
Mural hasn't published a root cause. If it does, it shows here.
Where does this come from?
Mural's official status page, https://status.mural.co, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.