Mural exports issue

What to do

• Check whether you use Mural Exports. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 35m it lasted.

  Anything that failed between 2024-11-05 19:55 UTC and 2024-11-05 22:30 UTC may need a replay.

• Subscribe to Mural's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mural 4

1. investigatingNov 5, 2024, 7:55 PM UTC

   We have received reports of an issue exporting murals in .pdf and .png formats. We're investigating the issue and will provide an update as soon as we have further details. Please check our status page for the most up-to-date info: status.mural.co

   provider

2. identifiedNov 5, 2024, 8:11 PM UTC

   The cause of the exports issue has been identified and our team is working on fixing it. We'll provide an update as soon as there's more information available, or by 21:00 UTC at the latest.

   provider

3. monitoringNov 5, 2024, 8:32 PM UTC

   We've implemented a fix that resolves the issue with exports. We're monitoring the results to make sure this has the intended effect and will update this message within the next hour once we've confirmed exports are working as expected.

   provider

4. resolvedNov 5, 2024, 10:30 PM UTC

   The fix we implemented earlier has been successful in resolving the issue with exports and full service has been resumed. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

   provider

Corrections

None so far.

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