Users are unable to access murals or log in to their accounts "something went wrong" error

What to do

• Check whether you use Mural Realtime collaboration. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 8m it lasted.

  Anything that failed between 2022-10-15 02:47 UTC and 2022-10-15 04:55 UTC may need a replay.

• Subscribe to Mural's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mural 4

1. investigatingOct 15, 2022, 2:47 AM UTC

   We're experiencing a service disruption causing users to not be able to access murals or access the sign-in page. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info 👉 status.mural.co/

   provider

2. identifiedOct 15, 2022, 3:23 AM UTC

   The issue has been identified and our team is working on fixing it. We'll update this message as soon as we have more details.

   provider

3. monitoringOct 15, 2022, 3:48 AM UTC

   We've implemented a fix that should resolve the issue. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.

   provider

4. resolvedOct 15, 2022, 4:55 AM UTC

   The fix we implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

   provider

Corrections

None so far.

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