Mural: MURAL Canvas Issue - Icons not loading properly

What to do

Check whether you use Mural Authentication, Billing, Learning, Canvas and 6 more. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 6h 57m it lasted.
Anything that failed between 2021-12-17 12:08 UTC and 2021-12-17 19:05 UTC may need a replay.
Subscribe to Mural's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingDec 17, 2021, 12:08 PM UTC
Some users are currently experiencing icons not loading properly while performing a search in the menu. We're currently investigating the issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co/
provider
identifiedDec 17, 2021, 1:09 PM UTC
The issue has been identified and a fix is being implemented.
provider
identifiedDec 17, 2021, 2:13 PM UTC
We are continuing to work on a fix for this issue.
provider
identifiedDec 17, 2021, 3:16 PM UTC
We are continuing to work on a fix for this issue.
provider
identifiedDec 17, 2021, 4:20 PM UTC
We are continuing to work on a fix for this issue.
provider
monitoringDec 17, 2021, 4:58 PM UTC
A partial fix has been released for this issue and we continue to work towards a full resolution.
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monitoringDec 17, 2021, 6:02 PM UTC
We've implemented a fix that should resolve the issue. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.
provider
resolvedDec 17, 2021, 7:05 PM UTC
The fix we implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.
provider

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None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Mural still down?

No, this incident was resolved 2021-12-17 19:05 UTC. For Mural's live state, see https://down.guide/mural.

How long did it last?

6h 57m, from 2021-12-17 12:08 UTC to 2021-12-17 19:05 UTC, by the times Mural posted.

What was affected?

Mural named Authentication, Billing, Learning, Canvas and 6 more.

What caused it?

Mural hasn't published a root cause. If it does, it shows here.

Where does this come from?

Mural's official status page, https://status.mural.co, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.