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Mural

Users are unable to sign In to Mural

Major outage Lasted 1h 3m · started · Mural's page

Level
confirmed
Worst impact
Major outage
Components
Authentication, Mural Database, Realtime collaboration
Down Index
44of 100

What to do

  • Check whether you use Mural Authentication, Mural Database, Realtime collaboration. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 3m it lasted.

    Anything that failed between 2024-02-02 14:27 UTC and 2024-02-02 15:30 UTC may need a replay.
  • Subscribe to Mural's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mural 3

  1. investigating

    Users are currently unable to sign in to Mural. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info 👉 status.mural.co/

    provider

  2. monitoring

    We have implemented a change to correct the access issues users were experiencing. This appears to have resolved the issue. We are monitoring the results to ensure the system remains stable.

    provider

  3. resolved

    This incident has been resolved.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-304b15566b

Is Mural still down?

No, this incident was resolved 2024-02-02 15:30 UTC. For Mural's live state, see https://down.guide/mural.

How long did it last?

1h 3m, from 2024-02-02 14:27 UTC to 2024-02-02 15:30 UTC, by the times Mural posted.

What was affected?

Mural named Authentication, Mural Database, Realtime collaboration.

What caused it?

Mural hasn't published a root cause. If it does, it shows here.

Where does this come from?

Mural's official status page, https://status.mural.co, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.