- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Realtime collaboration
- Down Index
- 30of 100
What to do
Check whether you use Mural Realtime collaboration. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 30m it lasted.
Anything that failed between 2022-06-10 16:32 UTC and 2022-06-10 18:02 UTC may need a replay.Subscribe to Mural's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Mural 5
- investigating
Some users are currently experiencing a real-time collaboration issue. We're investigating the issue. We will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co
provider
- identified
We have identified the cause of the real-time collaboration delays. We're preparing a correction to resolve this.
provider
- monitoring
A fix has been deployed and the issue with real-time collaboration should be resolved. If you are not seeing other real-time collaborators, please refresh your browser tab. If you still do not see your real-time collaborators, please get in touch with our Customer Support team via support@mural.co.
provider
- resolved
The fix we implemented earlier has been successful in resolving the real-time collaboration issue and full service has been restored. We apologize for the inconvenience this interruption caused and will be conducting a full review to avoid a repeat in the future.
provider
- postmortem
**What happened?** Realtime collaboration failed, resulting in MURAL users not being able to see other logged-in users or their actions in murals. **Summary** At 16:10 UTC on June 10th, we started to receive notifications from MURAL users of an issue with realtime collaboration. MURAL’s task force started investigating at 16:23 UTC. By 16:44 UTC a change had been deployed, restoring realtime collaboration and enabling users to see collaborators in their murals. This change was monitored over the next hour to ensure system stability, after which the incident was considered resolved. The incident lasted for 34 minutes, with an additional 60 minutes of monitoring time to ensure the system remained stable.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-307eceb4cb
Is Mural still down?
No, this incident was resolved 2022-06-10 18:02 UTC. For Mural's live state, see https://down.guide/mural.
How long did it last?
1h 30m, from 2022-06-10 16:32 UTC to 2022-06-10 18:02 UTC, by the times Mural posted.
What was affected?
Mural named Realtime collaboration.
What caused it?
Mural hasn't published a root cause. If it does, it shows here.
Where does this come from?
Mural's official status page, https://status.mural.co, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.