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Mural

Users are unable to sign In to Mural

Major outage Lasted 46m · started · Mural's page

Level
confirmed
Worst impact
Major outage
Components
Authentication
Down Index
41of 100

What to do

  • Check whether you use Mural Authentication. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 46m it lasted.

    Anything that failed between 2023-12-04 23:34 UTC and 2023-12-05 00:21 UTC may need a replay.
  • Subscribe to Mural's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mural 3

  1. investigating

    Users are currently unable to sign in to Mural. We know this is a major service disruption for everyone. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info 👉 status.mural.co/

    provider

  2. monitoring

    User are able to log in to Mural and full service has been restored. We are currently monitoring system stability and will update this message as soon as additional details become available.

    provider

  3. resolved

    Full service has been restored and this incident is now resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-339245e039

Is Mural still down?

No, this incident was resolved 2023-12-05 00:21 UTC. For Mural's live state, see https://down.guide/mural.

How long did it last?

46m, from 2023-12-04 23:34 UTC to 2023-12-05 00:21 UTC, by the times Mural posted.

What was affected?

Mural named Authentication.

What caused it?

Mural hasn't published a root cause. If it does, it shows here.

Where does this come from?

Mural's official status page, https://status.mural.co, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.