Users getting prompted to leave the network to continue

What to do

• Check whether you use Mural Authentication, Realtime collaboration. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 3m it lasted.

  Anything that failed between 2024-03-06 17:56 UTC and 2024-03-06 18:59 UTC may need a replay.

• Subscribe to Mural's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mural 3

1. monitoringMar 6, 2024, 5:56 PM UTC

   We have received several notifications that users were prompted to leave the network in order to continue, causing them to be automatically signed out from the Mural app. We have now detected the root cause and applied a fix, so we are now monitoring its effects.

   provider

2. resolvedMar 6, 2024, 6:59 PM UTC

   This incident has been resolved.

   provider

3. postmortemMar 14, 2024, 1:49 PM UTC

   **What happened:** At 17:10 CET on March 6th, 2024, we updated the IP allowlisting settings for one of our Enterprise customers. The list of IP addresses contained ranges used by a 3rd party cloud security provider, which prevented a subset of customers from accessing Mural. We started to receive reports of access issues and immediately engaged our incident task force to investigate. The incorrect IP address configuration was quickly identified as the cause of the access issues. We rolled back the change and full access was restored at 17:50 CET. ‌ **What we’ve done to avoid this happening again:** We have implemented additional checks on IP address restrictions, whilst our engineers work on product enhancements to prevent this issue from re-occurring.

   provider

Corrections

None so far.

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