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Mural

MURAL loading time issue

Degraded Lasted 10h · started · Mural's page

Level
confirmed
Worst impact
Degraded
Components
Canvas
Down Index
25of 100

What to do

  • Check whether you use Mural Canvas. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 10h it lasted.

    Anything that failed between 2022-03-07 11:00 UTC and 2022-03-07 21:00 UTC may need a replay.
  • Subscribe to Mural's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mural 11

  1. investigating

    We are currently experiencing some slow API requests that might affect MURAL’s loading time. Our team is currently investigating this issue and we'll update you as soon as we have new information to share. We apologise for any inconveniences this might have caused.

    provider

  2. investigating

    We are continuing to investigate this issue. We will keep this site updated as soon as more information becomes available. We appreciate your patience and apologize for any inconvenience

    provider

  3. investigating

    We are continuing to investigate this issue. We will keep this site updated as soon as more information becomes available. We appreciate your patience and apologise for any inconvenience.

    provider

  4. identified

    We have identified the root cause of these issues and we are continuing to investigate the best way to implement a fix for the slow API requests. We will continue to update this site as soon as we have more information to share.

    provider

  5. identified

    We are continuing to investigate this issue. We will keep this site updated as soon as more information becomes available. We appreciate your patience and apologise for any inconvenience.

    provider

  6. identified

    We are continuing to investigate this issue. We will keep this site updated as soon as more information becomes available. We appreciate your patience and apologise for any inconvenience.

    provider

  7. identified

    We are continuing to investigate this issue. We will keep this site updated as soon as more information becomes available.

    provider

  8. identified

    We are continuing to investigate this issue. We have not encountered significant impact for MURAL members in the past hour. We will keep this site updated as soon as more information becomes available.

    provider

  9. identified

    We are continuing to investigate this issue. We have not encountered significant impact for MURAL members in the past hour. We will keep this site updated as soon as more information becomes available.

    provider

  10. monitoring

    We have applied a fix for this issue and we are closely monitoring its results. We will keep this site updated as soon as more information becomes available.

    provider

  11. resolved

    We have implemented a fix for this issue with successful results. We appreciate your patience and apologize for any inconveniences caused during this incident.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-4699acec57

Is Mural still down?

No, this incident was resolved 2022-03-07 21:00 UTC. For Mural's live state, see https://down.guide/mural.

How long did it last?

10h, from 2022-03-07 11:00 UTC to 2022-03-07 21:00 UTC, by the times Mural posted.

What was affected?

Mural named Canvas.

What caused it?

Mural hasn't published a root cause. If it does, it shows here.

Where does this come from?

Mural's official status page, https://status.mural.co, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.