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Mural

MURAL "Workspace members" page is not loading

Degraded Lasted 1h 25m · started · Mural's page

Level
confirmed
Worst impact
Degraded
Components
Billing
Down Index
20of 100

What to do

  • Check whether you use Mural Billing. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 25m it lasted.

    Anything that failed between 2022-12-02 20:23 UTC and 2022-12-02 21:49 UTC may need a replay.
  • Subscribe to Mural's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mural 5

  1. investigating

    We’re experiencing a service disruption causing the “Workspace members” page within MURAL workspaces to display a blank page — workspace admins are therefore unable to view or edit the members within a workspace. We are currently investigating the root cause of this issue and will update this page as soon as we have more information to share. We apologize for any inconveniences caused and appreciate your patience. Please check our status page for the most up-to-date info :point_right: status.mural.co/

    provider

  2. investigating

    We’re experiencing a service disruption causing the “Workspace members” page within MURAL workspaces to display a blank page — workspace admins are therefore unable to view or edit the members within a workspace. We are currently investigating the root cause of this issue and will update this page as soon as we have more information to share. We apologize for any inconveniences caused and appreciate your patience. Please check our status page for the most up-to-date info :point_right: status.mural.co/

    provider

  3. identified

    We have identified the root cause of this issue and we are currently working on a fix. We will continue to update this page as soon as we have more information. Please check our status page for the most up-to-date info: status.mural.co/

    provider

  4. monitoring

    A fix has been deployed for this issue and we are currently monitoring its results. We will keep this page updated as soon as we have more information. Please check our status page for the most up-to-date info: status.mural.co/

    provider

  5. resolved

    The fix we have deployed has restored our service and the "Workspace members" page is now fully functional again. Workspace admins are now able to view and edit their workspace members as needed. We appreciate your patience while we worked through this issue and apologize again for any inconveniences caused.

    provider

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Corrections

None so far.

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Questions about DWN-4ba7976d64

Is Mural still down?

No, this incident was resolved 2022-12-02 21:49 UTC. For Mural's live state, see https://down.guide/mural.

How long did it last?

1h 25m, from 2022-12-02 20:23 UTC to 2022-12-02 21:49 UTC, by the times Mural posted.

What was affected?

Mural named Billing.

What caused it?

Mural hasn't published a root cause. If it does, it shows here.

Where does this come from?

Mural's official status page, https://status.mural.co, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.