Mural website service interruption - login still available under app.mural.co

What to do

• Check whether you use Mural Website. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 45m it lasted.

  Anything that failed between 2025-10-20 15:45 UTC and 2025-10-20 18:30 UTC may need a replay.

• Subscribe to Mural's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mural 3

1. investigatingOct 20, 2025, 3:45 PM UTC

   Our www.mural.co web page is currently unavailable. Note that the Mural application is not affected by this and can still be accessed via app.mural.co. This issue appears to be related to an outage with an upstream provider and we're working with them to restore the web page as quickly as possible.

   provider

2. identifiedOct 20, 2025, 5:15 PM UTC

   Service on our www.mural.co page is starting to be recovered and we expect full service to be restored shortly. In the meantime, users attempting to access Mural can continue logging in directly via app.mural.co

   provider

3. resolvedOct 20, 2025, 6:30 PM UTC

   Full service to our www.mural.co website has been restored. We'll continue to monitor the situation throughout the day in case any further remedial actions are needed. We apologize for any inconvenience this may have caused and thank you for your patience whilst we're worked to resolve the issue. We're pleased to note that our Mural app under app.mural.co was not affected by this incident and users were able to log in throughout this period.

   provider

Corrections

None so far.

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