Mural collaboration issue - right-clicking on objects within the canvas causes Mural to display a blank screen

What to do

• Check whether you use Mural Canvas. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 11m it lasted.

  Anything that failed between 2024-01-04 22:01 UTC and 2024-01-04 23:11 UTC may need a replay.

• Subscribe to Mural's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mural 3

1. investigatingJan 4, 2024, 10:01 PM UTC

   Some users are currently experiencing issues with murals crashing or displaying a blank screen when they right-click on an object within the canvas. We are currently investigating this behavior and will do our best to restore our regular service as soon as possible. We apologize for any inconveniences caused. Please check our status page for the most up-to-date info: status.mural.co/

   provider

2. monitoringJan 4, 2024, 10:11 PM UTC

   We have identified the root cause of this issue and have already implemented a fix. We will continue to monitor its progress to make sure our resolution has been effective. We appreciate your patience. Please check our status page for the most up-to-date info: status.mural.co/

   provider

3. resolvedJan 4, 2024, 11:11 PM UTC

   We have confirmed right-clicking on a Mural canvas no longer causes a blank page, and therefore consider this issue to be resolved. We apologize once again for any inconveniences caused and thank you for your patience while we reached a resolution.

   provider

Corrections

None so far.

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