- Level
- confirmed
- Worst impact
- Degraded
- Down Index
- 21of 100
What to do
Check whether your product depends on Mural. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 6h 8m it lasted.
Anything that failed between 2023-01-19 08:36 UTC and 2023-01-19 14:45 UTC may need a replay.Subscribe to Mural's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Mural 6
- investigating
We’re experiencing a service disruption preventing access to Mural from the Microsoft Teams and Zoom applications. Access from our web interface, Windows and MacOS applications is not affected. We are currently investigating the root cause and will keep this page updated as soon as we have more information to share. We apologize for any inconvenience caused and appreciate your patience. Please check our status page for the most up-to-date info at status.mural.co/
provider
- identified
We’re experiencing a service disruption preventing access to Mural from the Microsoft Teams and Zoom apps. The issue has been identified and our team is working on correcting this. We'll update this message as soon as we have more details. Please check our status page for the most up-to-date info at status.mural.co/
provider
- identified
We are continuing to work on a fix for this issue. We apologize for any inconvenience caused and appreciate your patience. Please check our status page for the most up-to-date info at status.mural.co/
provider
- monitoring
A fix has been deployed for this issue and we are currently monitoring its results. We will keep this page updated as soon as we have more information. Please check our status page for the most up-to-date info: status.mural.co/
provider
- resolved
This issue has been resolved.
provider
- postmortem
**What happened?** At around 05:43 UTC we started to receive notifications from Mural users that were unable to log in via 3rd party integrations. Access to Mural via [www.mural.co](http://www.mural.co) was not impacted. A database migration affected integrations and Mural API apps, temporarily resulting in duplicate documents. This had the effect of redirect URLs for these apps not being returned in the API response, and authentication failing. After the problem was identified, the duplicate documents were removed and normal integration and Mural API app authentication was restored at 13:45 UTC. **Summary** Access to Mural via 3rd party integrations, Microsoft Teams and Zoom, was interrupted from 05:43 UTC to 13:45 UTC for a total of 8 hours and 2 minutes. **What we've done to avoid this happening again** We are developing more robust test mechanism for database migrations and expanding our documentation around the steps to follow.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-8ec39fc139
Is Mural still down?
No, this incident was resolved 2023-01-19 14:45 UTC. For Mural's live state, see https://down.guide/mural.
How long did it last?
6h 8m, from 2023-01-19 08:36 UTC to 2023-01-19 14:45 UTC, by the times Mural posted.
What caused it?
Mural hasn't published a root cause. If it does, it shows here.
Where does this come from?
Mural's official status page, https://status.mural.co, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.