Some users are receiving an "Offline" message when working in Mural

What to do

• Check whether you use Mural Authentication. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 1m it lasted.

  Anything that failed between 2025-11-25 10:04 UTC and 2025-11-25 12:05 UTC may need a replay.

• Subscribe to Mural's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mural 3

1. investigatingNov 25, 2025, 10:04 AM UTC

   Some users are receiving an "Offline" message when working in Mural. Affected users are unable to create new murals or access existing content. We're investigating the issue and will restore regular service as quickly as possible. Please check our status page for the most up-to-date info: status.mural.co/

   provider

2. monitoringNov 25, 2025, 11:14 AM UTC

   Users are now able to successfully access and create content in Mural. We continue to monitor the situation.

   provider

3. resolvedNov 25, 2025, 12:05 PM UTC

   Users receiving the "Offline" message are now able to access content and create new murals, and no new examples of this issue are reported. This issue is now considered fully resolved. We apologize for the inconvenience this interruption caused and will be conducting a full review to identify potential improvements for incidents of this nature.

   provider

Corrections

None so far.

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