- Level
- confirmed
- Worst impact
- Degraded
- Down Index
- 8of 100
What to do
Check whether your product depends on Mural. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2022-11-24 20:34 UTC and 2022-11-24 20:00 UTC may need a replay.Subscribe to Mural's feed to hear about the next one first. RSS feed
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Updates from Mural 2
- resolved
At around 15:00 UTC we started to receive notifications from MURAL users that were unable to access their content. The issue appears to have been caused by one of MURAL's security measures, which identified certain actions as potentially malicious. This resulted in a number of MURAL users having their IP addresses blocked. We have modified this configuration to ensure users can log in. We are investigating the root cause and will publish a postmortem on our Status Page once we have full details and corrective actions.
provider
- postmortem
**What happened?** At around 16:15 UTC we started to receive notifications from Mural users that were unable to log in to Mural. At 17:01 the issue was escalated to our major incident team. Initial investigations indicated the issue coincided with an update to to the Mural web application earlier in the day. Following the update, a higher volume of web traffic was being generated. This triggered security alerts in our firewall and blocked Mural users from logging in. At 17:18 we adapted the web traffic thresholds in line with the new expected volume of traffic. This enabled Mural users to log in again and restored full service. **Summary** This incident impacted logins from 16:15 UTC to 17:18 UTC, for a total of 1 hour 3 minutes of service interruption. **What we've done to avoid this happening again** The previous firewall ruleset had a low tolerance for deviations from the expected volume of web traffic. We have updated the firewall ruleset to account for the increased web traffic and ensure there are no further service interruptions.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-9a5c208eb7
Is Mural still down?
No, this incident was resolved 2022-11-24 20:00 UTC. For Mural's live state, see https://down.guide/mural.
How long did it last?
0m, from 2022-11-24 20:34 UTC to 2022-11-24 20:00 UTC, by the times Mural posted.
What caused it?
Mural hasn't published a root cause. If it does, it shows here.
Where does this come from?
Mural's official status page, https://status.mural.co, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.