Mural: Users are unable to access MURAL

What to do

Check whether you use Mural Authentication, Realtime collaboration. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 4h 54m it lasted.
Anything that failed between 2022-06-12 01:32 UTC and 2022-06-12 06:26 UTC may need a replay.
Subscribe to Mural's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingJun 12, 2022, 1:32 AM UTC
Users are currently unable to access MURAL. We know this is a major service disruption for everyone. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info 👉 status.mural.co/
provider
investigatingJun 12, 2022, 2:03 AM UTC
We are continuing to investigate the issue.
provider
investigatingJun 12, 2022, 2:58 AM UTC
We're still investigating the issue. We will restore service as quickly as possible.
provider
investigatingJun 12, 2022, 3:54 AM UTC
We are continuing to investigate the issue with users being unable to access MURAL.
provider
identifiedJun 12, 2022, 4:55 AM UTC
The issue has been identified and we're preparing a fix to resolve this.
provider
monitoringJun 12, 2022, 5:34 AM UTC
A fix has been deployed and the issue with accessing MURAL should be resolved. If you are still not able to access MURAL, please clear your cache and cookies and refresh your browser tab. If that still does not work, please get in touch with our Customer Support team via support@mural.co.
provider
resolvedJun 12, 2022, 6:26 AM UTC
The fix we implemented earlier has been successful and full service has been restored. We apologize for the inconvenience this interruption caused and will be conducting a full review on how to prevent this issue from occurring again.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Mural still down?

No, this incident was resolved 2022-06-12 06:26 UTC. For Mural's live state, see https://down.guide/mural.

How long did it last?

4h 54m, from 2022-06-12 01:32 UTC to 2022-06-12 06:26 UTC, by the times Mural posted.

What was affected?

Mural named Authentication, Realtime collaboration.

What caused it?

Mural hasn't published a root cause. If it does, it shows here.

Where does this come from?

Mural's official status page, https://status.mural.co, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.