Mural Exports

What to do

• Check whether you use Mural Exports. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 16m it lasted.

  Anything that failed between 2025-04-28 19:36 UTC and 2025-04-28 20:51 UTC may need a replay.

• Subscribe to Mural's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mural 4

1. investigatingApr 28, 2025, 7:36 PM UTC

   Attempting to export a mural in PDF or PNG format currently results in an error. We're investigating the issue and will restore normal service as quickly as possible. In the meantime and as a possible workaround, exports in HTML or CSV format are continuing to work as expected. Please check our status page for the most up-to-date info 👉 status.mural.co/

   provider

2. monitoringApr 28, 2025, 8:34 PM UTC

   We've implemented a fix that should resolve the issue with mural exports. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.

   provider

3. resolvedApr 28, 2025, 8:51 PM UTC

   The fix we implemented earlier has been successful in resolving the issue with exports and full service has been resolved. We apologize for the inconvenience this interruption caused, and will be conducting a full review to avoid a repeat in the future.

   provider

4. postmortemApr 29, 2025, 1:44 PM UTC

   **Incident Summary** On April 28, 2025, beginning at approximately 19:00 CET, Mural users experienced an inability to export murals in PDF and PNG formats. Our team declared an official incident at 20:35 CET and resolved the issue at 21:35 CET by releasing a hotfix. ‌ **Timeline** * 19:00 CET: A scheduled software release was deployed * Shortly after 19:00 CET: Customers began to experience issues exporting murals and contacting our Customer Support team * 20:35 CET: Our team declared an incident and began active investigation * 21:35 CET: The issue was identified and a software patch was deployed, restoring full export functionality * 21:50 CET: We had confirmation from affected users that their exports were working correctly again, and closed the incident ‌ **Root Cause** The issue with exports was traced to a defect introduced in our 19:00 CET software release. An unintentional change in the process of rendering mural content into PDFs resulted in exports failing. ‌ **What We’re Doing Next** * Automated monitoring was in place for detecting these issues, but we have identified improvements we can make here * Render and export functionality testing is being enhanced during deployments We understand that the ability to export your murals is critical to your workflow. We sincerely apologize for any disruption this incident caused. Thank you for your patience and for trusting Mural. If you have further questions or concerns, please reach out to our support team at [support@mural.co](mailto:support@mural.co).

   provider

Corrections

None so far.

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