Some users are unable to sign in to Mural

What to do

• Check whether you use Mural Authentication. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 2m it lasted.

  Anything that failed between 2026-04-17 16:13 UTC and 2026-04-17 19:16 UTC may need a replay.

• Subscribe to Mural's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Mural 3

1. identifiedApr 17, 2026, 4:13 PM UTC

   We're currently experiencing an intermittent issue with one of our cloud providers that results in some Mural users being unable to access our application. We're closely monitoring the situation with our 3rd party provider and will provide updates as soon as there is any progress. Please check our status page for the most up-to-date info: status.mural.co

   provider

2. monitoringApr 17, 2026, 6:36 PM UTC

   Our 3rd party provider has implemented a fix that corrects the issue some users were having connecting to Mural and initial tests indicates that full service has been resumed. We're monitoring the results to make sure this has the intended effect and will update this message as soon as we've been able to confirm this.

   provider

3. resolvedApr 17, 2026, 7:16 PM UTC

   The fix our 3rd party provider implemented earlier has been successful in resolving the issue and full service has been resolved. We apologize for the inconvenience this interruption caused.

   provider

Corrections

None so far.

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