Mural: Some icons will not appear when added to a mural

What to do

Check whether you use Mural Canvas. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 12h 20m it lasted.
Anything that failed between 2023-10-13 10:56 UTC and 2023-10-13 23:16 UTC may need a replay.
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https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingOct 13, 2023, 10:56 AM UTC
When some icons are added to a mural, they appear transparent and will not display. This does not apply to all icons in the library. We are investigating and will restore regular service as soon as possible.
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identifiedOct 13, 2023, 11:59 AM UTC
We've applied a temporary fix for the problem and icons are now working again.
provider
identifiedOct 13, 2023, 1:12 PM UTC
We are continuing to work on a fix for this issue.
provider
identifiedOct 13, 2023, 1:13 PM UTC
We are continuing to work on a fix for this issue.
provider
resolvedOct 13, 2023, 11:16 PM UTC
This incident has been resolved.
provider

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None so far.

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Is Mural still down?

No, this incident was resolved 2023-10-13 23:16 UTC. For Mural's live state, see https://down.guide/mural.

How long did it last?

12h 20m, from 2023-10-13 10:56 UTC to 2023-10-13 23:16 UTC, by the times Mural posted.

What was affected?

Mural named Canvas.

What caused it?

Mural hasn't published a root cause. If it does, it shows here.

Where does this come from?

Mural's official status page, https://status.mural.co, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.