- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Authentication, Website, Realtime collaboration
- Down Index
- 34of 100
What to do
Check whether you use Mural Authentication, Website, Realtime collaboration. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 40m it lasted.
Anything that failed between 2022-09-28 06:49 UTC and 2022-09-28 08:30 UTC may need a replay.Subscribe to Mural's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Mural 5
- investigating
Users are currently unable to sign in to MURAL. We know this is a major service disruption for everyone. We're investigating the issue and will restore regular service ASAP. Please check our status page for the most up-to-date info 👉 status.mural.co/
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
- postmortem
**What happened?** At 06:25 UTC on September 28 2022 we started to receive notifications of users seeing an error page when accessing their MURAL workspaces. Initial investigations indicated the cause was an issue with our cloud provider. Shortly after we received confirmation from our cloud provider that routine server maintenance had had an unexpected impact on the availability of data hosted in one of their facilities. At 06:55 UTC MURAL implemented a workaround to re-route traffic and restore service via a secondary server. At 07:25 UTC our cloud provider confirmed that full service had been restored on the primary server and we were able to revert the earlier change. **Summary** This incident impacted service availability from 06:25 UTC to 06:55 UTC, for a total of 30 minutes of downtime. No data was lost, however MURAL was not accessible during this time. **What we've done to avoid this happening again** We have improved automated monitoring and notifications to include this particular scenario, to ensure we can restore service faster in the event this should occur again.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-d31f053a42
Is Mural still down?
No, this incident was resolved 2022-09-28 08:30 UTC. For Mural's live state, see https://down.guide/mural.
How long did it last?
1h 40m, from 2022-09-28 06:49 UTC to 2022-09-28 08:30 UTC, by the times Mural posted.
What was affected?
Mural named Authentication, Website, Realtime collaboration.
What caused it?
Mural hasn't published a root cause. If it does, it shows here.
Where does this come from?
Mural's official status page, https://status.mural.co, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.