- Level
- confirmed
- Worst impact
- Major outage
- Components
- Realtime collaboration
- Regions
- eu
- Down Index
- 44of 100
What to do
Check whether you use Mural Realtime collaboration in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 7m it lasted.
Anything that failed between 2022-11-30 10:05 UTC and 2022-11-30 11:12 UTC may need a replay.Subscribe to Mural's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=mural works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Mural 6
- investigating
MURAL is experiencing connection issues, leaving users unable to collaborate, seeing a 'Trying to Reconnect' message. We're investigating and will restore regular service ASAP. Please check our status page for the most up-to-date info 👉 status.mural.co/
provider
- identified
The issue has been identified and a fix has been implemented.
provider
- identified
We are continuing to work on a fix for this issue.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
- postmortem
**What happened?** At 06:40 UTC we started to receive notifications from Mural users that were unable to access their content in our European datacenter. This was caused by a configuration change that resulted in connections to our EU database being rejected. Once the cause of the issue was identified, an emergency fix was created, tested and deployed. Normal service was restored at 07:17 UTC. The impact of the emergency fix was monitored for an hour, after which the incident was declared as ‘resolved’. **Summary** Murals in our EU datacenter were unavailable from 06:40 to 07:17 UTC, for a total of 37 minutes of service interruption. **What we've done to avoid this happening again** We are improving our deployment processes and monitoring to include anomalies in the volume of realtime connections.
provider
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Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-ef3393e1aa
Is Mural still down?
No, this incident was resolved 2022-11-30 11:12 UTC. For Mural's live state, see https://down.guide/mural.
How long did it last?
1h 7m, from 2022-11-30 10:05 UTC to 2022-11-30 11:12 UTC, by the times Mural posted.
What was affected?
Mural named Realtime collaboration in eu.
What caused it?
Mural hasn't published a root cause. If it does, it shows here.
Where does this come from?
Mural's official status page, https://status.mural.co, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.