Message events on user and subscription profiles slow and timing out

What to do

• Check whether your product depends on OneSignal. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 40m it lasted.

  Anything that failed between 2026-07-30 16:52 UTC and 2026-07-30 17:32 UTC may need a replay.

• Subscribe to OneSignal's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=onesignal works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from OneSignal 2

1. investigatingJul 30, 2026, 4:52 PM UTC

   **What’s happening:** Loading message events on the user and subscription profiles is timing out. **Who’s affected:** • Some customers may experience slow load times or timeouts when loading message events on the user profile **Current Status:** We are investigating the issue and will provide an update in 30 minutes

   provider

2. resolvedJul 30, 2026, 5:32 PM UTC

   The issue has been resolved. All impacted systems are now operating normally.

   provider

Corrections

None so far.

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