File upload errors in ChatGPT

What to do

• Check whether your product depends on OpenAI. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 53m it lasted.

  Anything that failed between 2026-11-03 00:46 UTC and 2026-11-03 05:39 UTC may need a replay.

• Subscribe to OpenAI's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=openai works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from OpenAI 5

1. identifiedNov 3, 2026, 12:46 AM UTC

   Some users are having trouble uploading files to ChatGPT or getting ChatGPT to read uploaded files. We are working on implementing a mitigation.

   provider

2. investigatingNov 3, 2026, 12:58 AM UTC

   We’re investigating a potential issue for the listed services and checking how it affects users. We’ll share an update when we know more.

   provider

3. identifiedNov 3, 2026, 2:06 AM UTC

   We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.

   provider

4. monitoringNov 3, 2026, 2:51 AM UTC

   We’ve applied a mitigation and are monitoring the affected services to confirm recovery.

   provider

5. resolvedNov 3, 2026, 5:39 AM UTC

   All affected services are operating normally again. We’re sorry for the disruption, and we appreciate your patience.

   provider

Corrections

None so far.

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