Issue affecting metrics and reporting in the seller dashboard

What to do

• Check whether you use Paddle in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 5m it lasted.

  Anything that failed between 2026-10-21 20:04 UTC and 2026-10-22 00:09 UTC may need a replay.

• Subscribe to Paddle's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=paddle works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Paddle 2

1. identifiedOct 21, 2026, 8:04 PM UTC

   We have identified the issue affecting metrics and reporting in the seller dashboard, which began around 19:37 UTC, due to an outage with a third party provider. We will update the status once the issue has been resolved. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact us at sellers@paddle.com.

   provider

2. resolvedOct 22, 2026, 12:09 AM UTC

   The incident affecting metrics and reporting in the seller dashboard has been fully resolved. All services are now operating normally. We apologize for any disruption this may have caused. If you have any questions or concerns, please contact our Customer Support team at [sellers@paddle.com](mailto:sellers@paddle.com).

   provider

Corrections

None so far.

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