Dashboard Performance Issues

What to do

• Check whether you use Pantheon Dashboard in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1d 5h it lasted.

  Anything that failed between 2026-07-10 16:33 UTC and 2026-07-11 21:33 UTC may need a replay.

• Subscribe to Pantheon's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=pantheon works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Pantheon 4

1. investigatingJul 10, 2026, 4:33 PM UTC

   We are investigating reports of slow load times and degraded performance within the Pantheon Dashboard. Traffic to live sites is routing normally and is not impacted by this event. Our Engineering team is actively working to identify the root cause and restore full Dashboard functionality. If you are unable to access the Dashboard to submit a ticket, please email us directly at helpdesk@pantheon.io for critical, time-sensitive deployments. Next update: 30 minutes.

   provider

2. investigatingJul 10, 2026, 5:57 PM UTC

   Investigation into the Pantheon Dashboard performance degradation is ongoing. For critical support outside the dashboard interface, email helpdesk@pantheon.io immediately. Next update: Between 30 minutes and 3 hours.

   provider

3. monitoringJul 10, 2026, 10:03 PM UTC

   A fix has been implemented and we are monitoring the results.

   provider

4. resolvedJul 11, 2026, 9:33 PM UTC

   This incident has been resolved. The Pantheon Dashboard is performing normally, and loading times remain completely stable.

   provider

Corrections

None so far.

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