- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Customer Sites
- Regions
- us
- Down Index
- 32of 100
What to do
Check whether you use Pantheon Customer Sites in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 18m it lasted.
Anything that failed between 2026-09-03 18:23 UTC and 2026-09-03 19:41 UTC may need a replay.Subscribe to Pantheon's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=pantheon works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Pantheon 3
- investigating
We are currently investigating an issue causing 504 errors on a subset of hosted customer sites. Some visitors may experience timeouts or failed page loads. Our team is actively working to identify the root cause. We will post an update as soon as we have more information. If you need immediate assistance: General concerns: Open a chat with our support bot and request to open a ticket for urgent cases. If the Dashboard is inaccessible: Email us directly at helpdesk@pantheon.io. We will provide another update within 30–60 minutes, or as soon as new information becomes available. Thank you for your patience.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-20d6709003
Is Pantheon still down?
No, this incident was resolved 2026-09-03 19:41 UTC. For Pantheon's live state, see https://down.guide/pantheon.
How long did it last?
1h 18m, from 2026-09-03 18:23 UTC to 2026-09-03 19:41 UTC, by the times Pantheon posted.
What was affected?
Pantheon named Customer Sites in us.
What caused it?
Pantheon hasn't published a root cause. If it does, it shows here.
Where does this come from?
Pantheon's official status page, https://status.pantheon.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.