- Level
- confirmed
- Worst impact
- Degraded
- Components
- Customer Sites
- Down Index
- 24of 100
What to do
Check whether you use Pantheon Customer Sites. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 6d 9h it lasted.
Anything that failed between 2026-03-11 15:49 UTC and 2026-03-18 01:43 UTC may need a replay.Subscribe to Pantheon's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=pantheon works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Pantheon 14
- investigating
We are currently investigating reports of filesystem permission errors affecting select sites. Our Engineering team is performing a deep-dive analysis to identify the root cause and develop a permanent, automated fix. Current Workaround: While we work on a long-term resolution, our Support team can perform a manual remediation to restore site functionality immediately. If your site is experiencing permission-related errors, please reach out via Support Chat or submit a Ticket. Our team is standing by to apply the necessary manual adjustments to your environment. We are committed to resolving this underlying issue and will provide the next update as soon as more information or a timeline for the permanent fix becomes available. Thank you for your continued patience.
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
We are continuing to investigate the root cause of the Filesystem Access Issues. Please reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment.
provider
- investigating
We are continuing to investigate the root cause of the Filesystem Access Issues. Thank you for your patience and understanding.
provider
- investigating
Our team is continuing to investigate the root cause of the filesystem access issues. We'll post another update in 3–6 hours, or sooner if significant progress is made. We sincerely appreciate your continued patience and understanding.
provider
- investigating
Our Engineering team is continuing its deep dive into the reported cases to identify a permanent resolution. The investigation remains active and is our top priority. We'll be updating the status within 6 hours from now, or sooner if new information becomes available. We appreciate your continued patience on this.
provider
- investigating
Our Engineering team is continuing to investigate the reported cases to determine a permanent resolution. The issue remains a top priority. We’ll share another update within 6 hours, or sooner if new information becomes available. Thank you for your patience.
provider
- investigating
We are continuing to investigate the issue with filesystem access. If you are currently experiencing permission-related errors in your Live environment, please contact Support via chat or ticket immediately. Our team is prepared to apply a manual remediation for affected sites. We are treating this with high priority and will provide a status update within the next 6 hours, or sooner if new information becomes available.
provider
- investigating
We are continuing to investigate the root cause of the Filesystem Access Issues. Thank you for your patience and understanding.
provider
- investigating
Investigation continues into the reported filesystem issues. Our Engineering team is working through the weekend to resolve this with the highest priority for all affected sites. We will provide a further update in 6 hours or as soon as new information becomes available.
provider
- investigating
We are continuing to investigate the issue. Please reach out to Support via chat or ticket if you are seeing any filesystem access errors on your Live environment.
provider
- investigating
Our team is actively investigating the filesystem access issue. If you experience any permission-related errors in your Live environment, please don't hesitate to contact Support via chat or ticket. We greatly appreciate your continued patience.
provider
- investigating
Our Engineering team is actively investigating this issue in conjunction with the reports. However, there are no recent reports. If you are experiencing any filesystem permissions issues on your Live environment, please contact Support, as a manual mitigation may be implemented. We will be updating the status page within approximately 6-8 hours or as soon as additional information becomes available.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-2dc5109553
Is Pantheon still down?
No, this incident was resolved 2026-03-18 01:43 UTC. For Pantheon's live state, see https://down.guide/pantheon.
How long did it last?
6d 9h, from 2026-03-11 15:49 UTC to 2026-03-18 01:43 UTC, by the times Pantheon posted.
What was affected?
Pantheon named Customer Sites.
What caused it?
Pantheon hasn't published a root cause. If it does, it shows here.
Where does this come from?
Pantheon's official status page, https://status.pantheon.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.