- Level
- confirmed
- Worst impact
- Major outage
- Components
- Customer Sites, Dashboard, Global CDN, Spinup Operations, Workflow Operations, Terminus Operations, Site Certificate Provisioning, Billing Operations, Autopilot, Git, Front-End Sites (Beta), Content Publisher (Public Preview)
- Regions
- us
- Down Index
- 59of 100
What to do
Check whether you use Pantheon Customer Sites, Dashboard, Global CDN, Spinup Operations and 8 more in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 5h 23m it lasted.
Anything that failed between 2026-09-01 15:14 UTC and 2026-09-01 20:37 UTC may need a replay.Subscribe to Pantheon's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=pantheon works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Pantheon 10
- investigating
Our Engineering team is currently investigating reports of degraded performance affecting the Dashboard interface. A subset of users may experience slow page loading times or intermittent issues opening site environments. Live hosted sites and environment uptime remain fully operational and unaffected. We are actively working to identify the root cause and restore normal performance as quickly as possible. Need Immediate Assistance? • General concerns: Open a chat with our support bot and request to open a ticket for urgent cases. • If the Dashboard is inaccessible: Email us directly at helpdesk@pantheon.io. We will provide another update within 30–60 minutes, or as soon as new information becomes available. Thank you for your patience.
provider
- investigating
Our team is continuing its investigation into the degraded performance affecting the Dashboard interface. In addition, recent telemetry shows that a small subset of hosted sites is also experiencing performance degradation. We are actively working to mitigate the impact and restore full functionality.
provider
- investigating
Our investigation indicates that accessibility and performance issues are affecting a subset of hosted sites in addition to the Dashboard. We are treating this as a critical incident, and our engineering team is actively working to isolate the cause and restore service. If you require immediate assistance and the Dashboard is inaccessible, please email us directly at helpdesk@pantheon.io. Thank you for your patience while we work to resolve this.
provider
- identified
We have identified the root cause of the issue and are actively applying a fix. Telemetry is showing performance improvements across the Dashboard and affected sites. If the Dashboard remains inaccessible and you require immediate assistance, please email us directly at helpdesk@pantheon.io. We will share another update shortly as services continue to recover.
provider
- identified
Telemetry graphs continue to show steady performance recovery across all impacted services. We are adjusting component statuses to Degraded Performance and actively monitoring systems as they normalize. For urgent assistance, email helpdesk@pantheon.io.
provider
- identified
Most products have recovered and performance is normalizing. Our engineering team is actively validating a few remaining product impacts. For urgent assistance or Dashboard access issues, please contact helpdesk@pantheon.io.
provider
- identified
Our engineering team continues working to resolve the issue across the remaining impacted components. Overall performance across most services continues to improve, and we are actively working toward full recovery. If you are experiencing persistent issues or cannot access the Dashboard, please email us directly at helpdesk@pantheon.io.
provider
- identified
Following remediation efforts, telemetry graphs show that all platform components and hosted sites have recovered to normal operational levels. We have shifted the incident status to Monitoring while our engineering team closely tracks system health and performance. If you encounter persistent issues or the Dashboard remains inaccessible, please reach out directly to helpdesk@pantheon.io.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-78e5a1f621
Is Pantheon still down?
No, this incident was resolved 2026-09-01 20:37 UTC. For Pantheon's live state, see https://down.guide/pantheon.
How long did it last?
5h 23m, from 2026-09-01 15:14 UTC to 2026-09-01 20:37 UTC, by the times Pantheon posted.
What was affected?
Pantheon named Customer Sites, Dashboard, Global CDN, Spinup Operations and 8 more in us.
What caused it?
Pantheon hasn't published a root cause. If it does, it shows here.
Where does this come from?
Pantheon's official status page, https://status.pantheon.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.