Intermittent access issues affecting Pantheon Dashboard and Workflow

What to do

• Check whether you use Pantheon Dashboard, Workflow Operations, Terminus Operations. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 49m it lasted.

  Anything that failed between 2026-03-28 12:41 UTC and 2026-03-28 14:30 UTC may need a replay.

• Subscribe to Pantheon's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=pantheon works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Pantheon 4

1. investigatingMar 28, 2026, 12:41 PM UTC

   We are investigating an issue affecting access to the Pantheon Dashboard, Workflow, and/or the Platform API. Customers may experience errors such as [502 responses, degraded performance, or failed commands]. Our team is reviewing logs and metrics to determine the cause and implement a resolution. We’ll share additional updates here as the situation evolves. We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved. If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support.

   provider

2. investigatingMar 28, 2026, 1:34 PM UTC

   We are continuing to investigate the issue. We recommend postponing non-critical tasks involving the Dashboard or CLI until the issue is resolved. If you are unable to access the Dashboard and need urgent support, please contact helpdesk@pantheon.io for support.

   provider

3. monitoringMar 28, 2026, 1:59 PM UTC

   A fix has been implemented and we are monitoring the results.

   provider

4. resolvedMar 28, 2026, 2:30 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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