- Level
- confirmed
- Worst impact
- Degraded
- Components
- Dashboard
- Regions
- us
- Down Index
- 26of 100
What to do
Check whether you use Pantheon Dashboard in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 7h 23m it lasted.
Anything that failed between 2026-05-13 15:20 UTC and 2026-05-13 22:42 UTC may need a replay.Subscribe to Pantheon's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=pantheon works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Pantheon 6
- investigating
We are currently observing reduced performance affecting Dashboard loading, though live sites remain unaffected. Our Engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We understand this may impact your workflow and appreciate your patience while we work toward a resolution. If you require immediate assistance for general urgent concerns, please submit a support ticket or use live chat. In the event the Dashboard is inaccessible, please contact us directly at helpdesk@pantheon.io.
provider
- investigating
Our Engineering team is continuing to investigate the cause of the Dashboard performance issues. Client sites remain unaffected, and we are working to restore full functionality as quickly as possible. For urgent assistance or if the Dashboard is inaccessible, please contact us at helpdesk@pantheon.io.
provider
- investigating
Engineering continues to investigate the reported performance delays within the Dashboard. We would like to clarify that all services remain operational and customers should not experience downtime; the impact is strictly limited to Dashboard's page responsiveness. Our next update will be provided in approximately 2–3 hours, or sooner as information becomes available. If you require urgent assistance, please contact helpdesk@pantheon.io.
provider
- identified
The issue has been identified and a fix is being implemented.
provider
- monitoring
A fix has been implemented, and users should now see visible performance improvements when loading the Dashboard. Our Engineering team is closely monitoring the environment to ensure stability and verify that the issue is fully resolved. We will provide a final update once the resolution is confirmed. If you continue to experience any issues, please contact us at helpdesk@pantheon.io.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-eaca9fa069
Is Pantheon still down?
No, this incident was resolved 2026-05-13 22:42 UTC. For Pantheon's live state, see https://down.guide/pantheon.
How long did it last?
7h 23m, from 2026-05-13 15:20 UTC to 2026-05-13 22:42 UTC, by the times Pantheon posted.
What was affected?
Pantheon named Dashboard in us.
What caused it?
Pantheon hasn't published a root cause. If it does, it shows here.
Where does this come from?
Pantheon's official status page, https://status.pantheon.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.