WhatsApp Business API — Elevated Errors and Delays

What to do

• Check whether you use Plivo in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 51m it lasted.

  Anything that failed between 2026-06-12 16:30 UTC and 2026-06-12 17:21 UTC may need a replay.

• Subscribe to Plivo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=plivo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Plivo 2

1. monitoringJun 12, 2026, 4:30 PM UTC

   Dear Valued Customer, We are aware of elevated error rates and message delays affecting WhatsApp messaging on the Plivo platform. This is caused by an ongoing disruption with WhatsApp's Cloud API, part of a broad Meta platform outage currently affecting multiple Meta services. The issue originates upstream at Meta and is not specific to Plivo's infrastructure. Impact: Messages sent to or received from WhatsApp recipients may be delayed or fail during this window. Plivo's other services (Voice, SMS, Verify) are operating normally. We are monitoring Meta's recovery and will post another update within 60 minutes, or sooner if the situation changes. If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

   provider

2. resolvedJun 12, 2026, 5:21 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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