Voice Call Webhook Delivery Degradation

What to do

• Check whether you use Plivo REST APIs and XML, PSTN Calls. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 6h 51m it lasted.

  Anything that failed between 2026-08-25 07:25 UTC and 2026-08-25 14:16 UTC may need a replay.

• Subscribe to Plivo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=plivo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Plivo 3

1. identifiedAug 25, 2026, 7:25 AM UTC

   Dear Valued Customers, We are currently observing an intermittent issue where a subset of voice calls are not triggering status callbacks, including ringing, hangup, and call-status webhook events. Call processing itself is unaffected, and calls are connecting and completing normally. We have identified the cause as a degraded event-processing component on a subset of our media servers and are actively working on remediation. The impact is intermittent, and most calls continue to receive webhooks normally.

   provider

2. monitoringAug 25, 2026, 7:41 AM UTC

   A fix has been implemented and we are monitoring the results.

   provider

3. resolvedAug 25, 2026, 2:16 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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