Outbound MMS Failures on Toll-Free Numbers (US & Canada)

What to do

• Check whether you use Plivo MMS API in ca, us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 10m it lasted.

  Anything that failed between 2026-07-11 07:47 UTC and 2026-07-11 09:57 UTC may need a replay.

• Subscribe to Plivo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=plivo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Plivo 3

1. investigatingJul 11, 2026, 7:47 AM UTC

   Dear Valued Customer, We have identified an issue causing failures for outbound MMS messages sent from Toll-Free numbers (US & Canada). The failures are due to a connectivity issue with an upstream carrier partner, and affected messages are failing to be delivered. SMS traffic and MMS sent over other routes are not impacted. Our team is actively engaged with the carrier partner to restore service. We will share a further update shortly. If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

   provider

2. monitoringJul 11, 2026, 9:32 AM UTC

   A fix has been implemented and we are monitoring the results.

   provider

3. resolvedJul 11, 2026, 9:57 AM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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