Intermittent Inbound SMS and MMS Delivery failures towards US and Canada

What to do

• Check whether you use Plivo Longcode SMS, USA & Canada, MMS, USA & Canada in ca, us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 6d 12h it lasted.

  Anything that failed between 2025-02-21 19:14 UTC and 2025-02-28 08:06 UTC may need a replay.

• Subscribe to Plivo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=plivo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Plivo 4

1. investigatingFeb 21, 2025, 7:14 PM UTC

   Dear Valued Customer, We are currently experiencing intermittent issues affecting inbound SMS and MMS delivery to the US and Canada. All other services remain fully operational. Our team is actively investigating and working to resolve this issue as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us

   provider

2. investigatingFeb 22, 2025, 7:21 AM UTC

   We are continuing to investigate this issue.

   provider

3. investigatingFeb 25, 2025, 5:46 AM UTC

   We are continuing to investigate this issue.

   provider

4. resolvedFeb 28, 2025, 8:06 AM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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