Intermittent Outbound PSTN Call Failures in South America

What to do

• Check whether you use Plivo SIP Trunking, South America in latam, us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 24m it lasted.

  Anything that failed between 2025-05-07 10:25 UTC and 2025-05-07 12:49 UTC may need a replay.

• Subscribe to Plivo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=plivo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Plivo 3

1. investigatingMay 7, 2025, 10:25 AM UTC

   Dear Valued Customer, One of our carriers are currently experiencing intermittent call failures impacting outbound PSTN calls towards South America. All other services remain fully operational. Our engineers are actively working to resolve the issue and restore service. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us

   provider

2. monitoringMay 7, 2025, 12:18 PM UTC

   Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.

   provider

3. resolvedMay 7, 2025, 12:49 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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