- Level
- confirmed
- Worst impact
- Degraded
- Components
- Shortcode SMS, USA & Canada, Toll-free SMS, USA & Canada
- Regions
- ca, us
What to do
Check whether you use Plivo Shortcode SMS, USA & Canada, Toll-free SMS, USA & Canada in ca, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 14h 40m it lasted.
Anything that failed between 2025-04-22 15:25 UTC and 2025-04-23 06:05 UTC may need a replay.Subscribe to Plivo's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=plivo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Plivo 3
- investigating
Dear Valued Customer, Our carrier partner is currently observing Inbound/Outbound SMS delivery delays towards phone numbers in the US. All other services are operating normally. We are actively working with our carrier to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
provider
- monitoring
Our carrier partner have confirmed that the services have been restored and are working normally. We will continue to monitor the situation and provide another update as soon as possible.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-307432e204
Is Plivo still down?
No, this incident was resolved 2025-04-23 06:05 UTC. For Plivo's live state, see https://down.guide/plivo.
How long did it last?
14h 40m, from 2025-04-22 15:25 UTC to 2025-04-23 06:05 UTC, by the times Plivo posted.
What was affected?
Plivo named Shortcode SMS, USA & Canada, Toll-free SMS, USA & Canada in ca, us.
What caused it?
Plivo hasn't published a root cause. If it does, it shows here.
Where does this come from?
Plivo's official status page, https://status.plivo.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.