Service degradation - Intermittent Messaging Failures

What to do

• Check whether you use Plivo SMS API, Verify API in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 30m it lasted.

  Anything that failed between 2026-02-08 13:41 UTC and 2026-02-08 17:11 UTC may need a replay.

• Subscribe to Plivo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=plivo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Plivo 3

1. investigatingFeb 8, 2026, 1:41 PM UTC

   Dear Valued Customer, We are currently experiencing intermittent message failures affecting a subset of Messaging traffic. Our engineering teams have identified the issue and are actively working to stabilize the service. Other platform services continue to operate normally. We are closely monitoring the situation and will provide further updates as progress is made. We apologize for any inconvenience caused and appreciate your patience while we work toward a resolution. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us Sincerely, Plivo Team

   provider

2. monitoringFeb 8, 2026, 2:49 PM UTC

   A fix has been implemented and we are monitoring the results.

   provider

3. resolvedFeb 8, 2026, 5:11 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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