Delay in processing 10DLC Campaign requests

What to do

• Check whether you use Plivo Longcode SMS, USA & Canada in ca, us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 9h 26m it lasted.

  Anything that failed between 2025-03-03 04:47 UTC and 2025-03-03 14:13 UTC may need a replay.

• Subscribe to Plivo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=plivo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Plivo 2

1. investigatingMar 3, 2025, 4:47 AM UTC

   Dear Valued Customer, One of our carrier partners is currently experiencing delays in provisioning new campaigns. This may impact new 10DLC campaign registrations, which may cause issues when linking numbers to your 10DLC campaign. Please note that existing campaigns will not be affected. We are actively working with our carrier partner to resolve this issue as quickly as possible. If you have any questions, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us #88020

   provider

2. resolvedMar 3, 2025, 2:13 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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