Plivo: Intermittent Call failures in India Region

What to do

Check whether you use Plivo PSTN Calls in in, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 15m it lasted.
Anything that failed between 2025-07-31 14:24 UTC and 2025-07-31 14:39 UTC may need a replay.
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investigatingJul 31, 2025, 2:24 PM UTC
Dear Valued Customer, We are observing partial/intermittent Call failures in the India region . Calls originating from International Caller IDs towards India were not affected. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service. Incident Start Time: 31st July 2025 06:25 IST Incident End Time: 31st July 2025 07:25 IST Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
provider
monitoringJul 31, 2025, 2:33 PM UTC
A fix has been implemented and we are monitoring the results.
provider
resolvedJul 31, 2025, 2:39 PM UTC
This incident has been resolved.
provider

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None so far.

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Is Plivo still down?

No, this incident was resolved 2025-07-31 14:39 UTC. For Plivo's live state, see https://down.guide/plivo.

How long did it last?

15m, from 2025-07-31 14:24 UTC to 2025-07-31 14:39 UTC, by the times Plivo posted.

What was affected?

Plivo named PSTN Calls in in, us.

What caused it?

Plivo hasn't published a root cause. If it does, it shows here.

Where does this come from?

Plivo's official status page, https://status.plivo.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.